Privacy Policy

1Introduction & Scope

Bat Taka is the trusted online betting and gaming platform for millions across Bangladesh. We believe it is our ethical responsibility to keep every member's personal information secure. This Privacy Policy has been created so you can clearly understand:

• What types of information we collect and why.
• How and for how long that information is stored.
• When and with whom your information may be shared.
• Your rights regarding your personal data and how to exercise them.

This Privacy Policy applies to the Bat Taka website, mobile app, and all digital services. By using our services, you are deemed to have agreed to the terms of this policy.

2Types of Data Collected

Bat Taka collects two types of information — directly from you and automatically through your use of the platform.

3Purpose of Data Use

Bat Taka uses the information it collects for the following purposes:

• Account Management: For registration verification, login security, and account recovery.
• Payment Processing: To ensure deposits and withdrawals are processed correctly.
• KYC & Compliance: To meet legal obligations and prevent fraud.
• Service Improvement: To personalize our services based on your gaming preferences.
• Promotional Communications: To keep you informed about bonuses and offers, subject to your consent.
• Customer Support: To resolve your issues and provide support.
• Security Monitoring: To prevent unauthorized access and protect against cyber threats.

We do not use the information we collect for any purpose beyond those stated above. If we ever need to use your data for a new purpose, you will be notified in advance and your consent will be obtained where required.

4Data Retention & Protection

Bat Taka follows the highest industry standards to keep your information secure. Our security measures include:

• 256-Bit SSL Encryption: Industry-leading encryption applied to all data transmissions.
• Secure Data Centres: Data stored on internationally certified servers with 24/7 monitoring.
• Regular Security Audits: Regular system audits conducted by independent external experts.
• Two-Factor Authentication: Two-factor authentication for sensitive operations.
• Access Control: Only authorized personnel may access data, and only when specifically required.

Data Retention: Information for active accounts is retained for the duration of account activity. After account closure, data may be kept for up to 5 years as required by legal obligations.

5Sharing Data with Third Parties

Bat Taka never sells your personal data. However, information may be shared in a limited number of circumstances:

• Payment Providers: Sharing necessary information with payment partners such as bKash and Nagad to process deposits and withdrawals.
• KYC Providers: With authorized identity verification services for the purpose of verifying your identity.
• Game Providers: Essential session data shared with game developers to ensure games run correctly.
• Legal Obligations: When required by a court order or a legitimate request from a regulatory authority.

All partners listed above operate under strict confidentiality agreements and are not permitted to use your data for any other purpose.

6Cookies & Tracking Technologies

Bat Taka uses a limited number of cookies that help the site function properly and enhance your experience.

• Essential Cookies: For login sessions, security verification, and core platform functionality. The site cannot operate properly without these.
• Performance Cookies: Anonymous data collection to understand which sections of the site are used most.
• Preference Cookies: To remember your language preference and interface settings.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may prevent certain features of the site from working properly.

7Your Rights

Under Bat Taka's Privacy Policy, you retain the following rights:

• Right to Know: You can find out exactly what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted.
• Right to Opt-Out: You can opt out of marketing communications at any time.
• Right to Portability: You can request a copy of your personal data at any time.

To exercise any of these rights, please contact our support team. We will respond within 30 days of receiving your request.

8Children's Privacy

Bat Taka strictly does not provide services to anyone under the age of 18. We do not knowingly collect any information from minors.

If a parent or guardian discovers that their child has created an account on Bat Taka, please contact us immediately. We will promptly delete that account along with all associated data.

9Policy Changes

Bat Taka reserves the right to update this Privacy Policy as needed. In the event of any changes, we will:

• We will update the "Last Updated" date at the top of the page.
• For significant changes, we will notify members via email or on-site notifications.
• You will be notified at least 7 days before any changes take effect.

Continued use of the platform after any changes constitutes acceptance of the updated policy.

10Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please get in touch with us:

• Email: support@battaka.com
• Live Chat: Chat with us directly via the chat button on the platform
• Support Hours: 24 hours a day, 7 days a week

Requests and queries are typically responded to within 24 hours. Complex matters may take up to 30 days.